Monitoring Customer Satisfaction and Retention

  • Monitoring Customer Satisfaction and Retention

  • Miriam Davidovic

    Organizer
    September 2, 2021 at 12:38 pm

    Which of the following are true of your company with regards to customer or client satisfaction and/or retention?

    – Company monitors customer satisfaction

    – Company shares customer satisfaction internally within the company

    – Company shares customer satisfaction publicly

    – Company has specified targets for customer / client satisfaction

    – In the last year, company has achieved specified targets for satisfaction

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