Managing Customer Stewardship

  • Managing Customer Stewardship

  • Miriam Davidovic

    September 2, 2021 at 12:37 pm

    Does your company do any of the following to manage the impact and value created for your customers or consumers?

    – We offer product / service guarantees, warranties, or protection policies

    – We have third party quality certifications or accreditations

    – We have formal quality control mechanisms

    – We have feedback / customer service feedback or complaint mechanisms

    – We monitor customer or consumer satisfaction

    – We assess the outcomes produced for our customers through the use of our product or service

    – We have written policies in place for ethical marketing, advertisement, or customer engagement

    – We manage the privacy and security of client / customer data

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